Service concept

Only by creating value for the customer can you create value for yourself.

Focusing on customer needs as the center, through professional, caring and efficient services, to guide customers to master the use, maintenance, construction, maintenance and other methods and methods, to provide customers with protection, solve problems, create greater value

Lifelong consultant to an authoritative expert
Individual communication with exclusive service
Сервис поддерживает всестороннюю заботу
Guarantee of quality from qualified technicians

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Lifelong consultant to an authoritative expert

We have assembled specialists in various fields, possess powerful technical resources, and also cooperate with various domestic and foreign research institutes and organizations to create a team for the development of high-tech products for worn-out machines, to ensure the continuous updating of worn-out machines. We can offer several models and several options to design many possible combinations for you, so that the wear equipment you order fully meets your needs.

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Individual communication with exclusive service

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Сервис поддерживает всестороннюю заботу

A professional team of technical maintenance before, during, and after sales of used equipment serves as your exclusive consultant, providing you with quick and efficient technical support and maintenance tracking. From equipment selection to overhaul, we create files for each user worldwide, offering timely, professional, and reasonable maintenance suggestions for used equipment, reminding you of repairs and replacements, and completely reducing your operating costs. Good, comprehensive technical support is China Heavy's solemn promise to you.

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Guarantee of quality from qualified technicians

We have a highly qualified production elite that always implements scientific quality management during the production process. We have established a three-level quality inspection system for self-inspection by production workers, re-inspection by production group leaders, and final inspection by company quality inspectors. Carefully create each detail of product production, persistence, cultivate the corporate literacy of "do not avoid problems, never let problems appear a second time". Provide a reliable guarantee of providing high-level and high-quality worn equipment kits.

Service process

With professional and thoughtful service, to fully support the development of your career.

As long as the customer calls, we do the rest. Pre-sales, in-sales, after-sales in three links, the whole process of service tracking.

Five quality services

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Providing high-quality technical advisory services

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Free maintenance during the warranty period

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Implementation of special services for priority engineering projects

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Training of operation and maintenance personnel for users

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Regular service monitoring